An Approach to Knowledge Management for SMEs

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Dr David Boyd, Principal Investigator
University of Central England


Background

Dr David Boyd is Deputy Head of the School of Property and Construction at the University of Central England in Birmingham. Although his background is in science and technology, Dr Boyd is better know for his sociological and management perceptions of the industry. His research in this field has sprung from working with Construction Project Managers on the practical problems of the industry. His major contribution has been to develop a model of projects in the industry as complex adaptive socio-technical systems. Through this, he has argued against the exclusive use of the structured rationality of formal techniques and has proposed a new approach to management based on learning to handle the uncertainty in the system. This requires all participants developing a learning and reflective approach to their tasks and acknowledging the informal systems. This work has developed most recently within the wider concept of Knowledge Management. This current project involves working on real and grounded events from practice in an action research environment with the industry. In particular Dr Boyd is interested in the way narratives (stories) are used to learn and pass on knowledge.

Contact Details

School of Property and Construction
University of Central England
Perry Barr
Birmingham B42 2SU

Tel: +44 (0) 121 331 5662
Fax: +44 (0) 121 331 5172
Email: david.boyd@uce.ac.uk

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