Types
of Knowledge
What kinds of knowledge is it possible
to transfer?
Think about the kinds of things you have
learned in one project and used on another
project. What kinds of things come to mind?
Here are our suggestions:
- People have many different types of
knowledge:
- A new way to approach a particular
kind of problem.
- An awareness of particular problems
that may crop up.
- A new technique or skill – how
to use a new piece of equipment.
- A new contact - someone who has special
knowledge or skills.
The knowledge
sharing challenge Hopefully, these examples illustrate
that the things that people know
amount to
more than pieces of information that
can easily be written down. For example,
- How do you describe to someone
how to anticipate a problem?
- Do you believe that you can learn
a skill by reading about
it in a book, or is it
important to learn 'on the job'?
- Is it what you know or who you
know?
This knowledge is the stuff that
adds value to your business
- precisely because
it
is not easily transferred or
replicated.
But there are two important lessons
to learn here.
- That knowing or knowledge
is about more than facts and figures
- its about experience, awareness
and skills,
as well.
- Knowledge management is
about more than taking bits of
information out of people's heads
and trying
to
'capture'
it on paper or in an IT system.
Go to the Knowledge
Contexts section to
think about the location of the critical
knowledge in your business.
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